IS

Somers, Toni M.

Research Interests (22)

List of Topics (22)

Topic Weight Topic Terms
0.689 information strategy strategic technology management systems competitive executives role cio chief senior executive cios sis
0.675 management practices technology information organizations organizational steering role fashion effective survey companies firms set planning
0.575 implementation erp enterprise systems resource planning outcomes support business associated understanding benefits implemented advice key
0.573 firms firm financial services firm's size examine new based result level including results industry important
0.387 research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences
0.373 capabilities capability firm firms performance resources business information technology firm's resource-based competitive it-enabled view study
0.306 technology investments investment information firm firms profitability value performance impact data higher evidence diversification industry
0.305 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses
0.216 participation activities different roles projects examined outcomes level benefits conditions key importance isd suggest situations
0.206 leadership leaders effective leader roles authority assume slow responsibility structure recognize responsibilities look size inevitable
0.203 customer customers crm relationship study loyalty marketing management profitability service offer retention it-enabled web-based interactions
0.166 choice type functions nature paper literature particular implications function examine specific choices extent theoretical design
0.156 task fit tasks performance cognitive theory using support type comprehension tools tool effects effect matching
0.140 uncertainty contingency integration environmental theory data fit key using model flexibility perspective environment perspectives high
0.140 effect impact affect results positive effects direct findings influence important positively model data suggest test
0.138 issues management systems information key managers executives senior corporate important importance survey critical corporations multinational
0.135 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations
0.126 complexity task environments e-business environment factors technology characteristics literature affect influence role important relationship model
0.117 user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective
0.107 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental
0.104 countries global developing technology international country developed national economic policy domestic study foreign globalization world
0.101 diversity free impact trial market time consumer version strategy sales focal premium suggests freemium trials

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List of Coauthors (3)

Karimi, Jahangir 7 Gupta, Yash P. 5 Bhattacherjee, Anol 3

Article Keywords (34)

competitive strategy 2 information technology management sophistication 2 business process outcomes 1 businessprocess outcomes 1
Canada-U.S. Free Trade Agreements 1 customer relationship management 1 customer service 1 complementarities 1
environmental uncertainty 1 Europe 1992 1 enterprise systems 1 ERP effects 1
ERP implementation 1 ERP radicalness 1 ERPcapabilities 1 firms' strategic response to globalization 1
globalization 1 information technology investment 1 information technology maturity. 1 information technology leaders 1
information technology management 1 information technology impact on marketing and operation functions 1 information technology leader's role 1 information technology management practices 1
information technology innovation 1 innovation diffusion theory 1 information systems resources 1 resource-based view 1
resource-picking and capability-building mechanism 1 strategy-technology alignment. 1 steering committees 1 task characteristics 1
task technology fit 1 user satisfaction 1

Articles (7)

The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study. (Journal of Management Information Systems, 2007)
Authors: Abstract:
    Failures in large-scale information technology implementation are abundantly documented in the practitioner literature. In this study, we examine why some firms benefit more from enterprise resource planning (ERP) implementation than others. We look at ERP implementation from a technological diffusion perspective, and investigate under what contextual conditions the extent of ERP implementation has the greatest effect on business process outcomes. Using empirical data, we find that the extent of ERP implementation influences business process outcomes, and both ERP radicalness and delivery system play moderating roles. For information systems (IS) practice, this study helps managers direct their attention to the most promising factors, provides insights into how to manage their complex interactions, and elaborates on their differential effects on business process outcomes. For IS research, it integrates innovation diffusion theory into our current knowledge of ERP implementation and provides theoretical explanations for ERP implementation failures.
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes. (Journal of Management Information Systems, 2007)
Authors: Abstract:
    Many enterprise resource planning (ERP) implementation projects fail despite huge investments. To explain such failures, we draw on the resource-based view (RBV) of the firm to define various dimensions of information systems (IS) resources. Using resource-picking and capability-building arguments, we examine the relationships between IS resources and ERP capabilities to find out whether they have complementary effects on outcomes. Empirical results from a survey of manufacturing firms that recently implemented ERP systems support the hypothesized model. For IS research, this study further develops the complementary and capability-building roles of IS resources, integrates RBV into our current knowledge of ERP implementation, and provides theoretical explanations for when or under what conditions building ERP capabilities has the highest impact on business process outcomes. For IS practice, it emphasizes the importance of IS resources in building ERP capabilities, provides preliminary measures for IS resource dimensions, and demonstrates their impact on firms' ERP capabilities and consequent business process outcomes.
Impact of Environmental Uncertainty and Task Characteristics on User Satisfaction with Data. (Information Systems Research, 2004)
Authors: Abstract:
    Today, more than ever before, organizations are faced with the task of processing volumes of information under more uncertain and more competitive environments. This study investigates the impact of environmental uncertainty and task characteristics on user satisfaction with data by using IS and organizational theories. Responses were matched from 77 CEOs and 166 senior managers, who were end users of IS. The partial least squares technique indicated that environmental uncertainty has a positive impact on task characteristics. Task characteristics have a direct and mediating impact on user satisfaction with data. Our findings also demonstrated that user satisfaction with data could be better understood by overlapping IS and organizational theories, rather than by treating the subject matter in disjoint fields. The paper concludes with discussions and implications for researchers and practitioners.
Impact of Information Technology Management Practices on Customer Service. (Journal of Management Information Systems, 2001)
Authors: Abstract:
    Recently, despite huge incentives and subsequent increases in investment in customer relationship management technology, many firms have not been able to increase their customer satisfaction index ratings. The purpose of this paper is to gauge whether IT management practices differ among firms where IT has a major role in transforming marketing, operations, or both, which give the firms advantage by affecting their customer service. Several research hypotheses are tested using data obtained from a survey of 213 IT-leaders in the financial services industry. The results clearly indicate that the IT-leader firms have a higher level of IT management sophistication and a higher role for their IT-leaders compared to IT-enabled customer focus, IT-enabled operations focus, and IT-laggard firms. This paper concludes with the implications for both researchers and practitioners.
The Effects of MIS Steering Committees on Information Technology Management Sophistication. (Journal of Management Information Systems, 2000)
Authors: Abstract:
    Despite the ever increasing importance of information technology (IT) in firms, the extent to which IT management practices are applied creatively to critical tasks varies widely across firms. For over a decade, firms have employed IT steering committees to manage their IT resources. However, the impacts of such committees on the IT management function have not been examined in depth. This paper hypothesized relationships between the level of sophistication of IT steering committees and level of IT sophistication of management within firms, and tested those relationships empirically via a field survey of 213 IT managers in the financial services industry. Results of the study suggest that presence and roles of IT steering committees are significantly related to the level and nature of IT management sophistication within firms. Firms interested in achieving the most benefit from their steering committees should carefully select their preferred roles depending on the type and the level of IT management sophistication desired. The article concludes with discussion and implications for IT researchers and firms' executives.
Impact of Competitive Strategy and Information Technology Maturity on Firms' Strategic Response to Globalization. (Journal of Management Information Systems, 1996)
Authors: Abstract:
    Recently the globalization of competition has caused many firms in the financial services industry to integrate their information systems. Based on a selective review of literature from strategic and information management disciplines, a model is developed to study the firms' strategic response to Europe 1992 and Canada-U.S. Free Trade Agreements. According to a survey of 213 managers, this study finds that competitive strategy, information technology (IT) maturity and size influence firms' perceived increase in IT investment. Further, this study finds that the degree of IT integration within firms is a primary determinant of firms' willingness to use IT as part of their strategic response to globalization. It suggests that the new competitive strategies will be increasingly technology-based global initiatives that are affected by the firms' IT maturity.
The Congruence between a Firm's Competitive Strategy and Information Technology Leader's Rank and Role. (Journal of Management Information Systems, 1996)
Authors: Abstract:
    Today's firms are faced with new competitive and technological challenges. As a consequence, many senior executives are looking for information technology (IT) leaders who not only can understand technology but also can comprehend technology's potential to affect business strategy. For the IT leaders, rising to such numerous, and often conflicting, challenges is not easy. Indeed, there is a higher than average corporate dismissal rate and shorter tenure for IT leaders compared with other top executives. Based on the responses from 213 IT leaders in the financial services industry, this study found that the rank and role of a firm's IT leader must be aligned with the firm's competitive strategy. The implications of the findings for the firms' executives, as well as researchers, are discussed in detail.